Menagerie Farm & Flower Help Center

We&apos;re excited to hear from you! For 24/7 support, visit our <a href="https://help.menagerieflower.com/en-US">Help Center</a> or click the chat icon in the bottom right corner. If you need personalized assistance, please reach out via email through our <a href="https://menagerieflower.com/pages/contact-us">Contact Us page</a>.&#xA0;Please note that our inbox is monitored from Monday to Friday, 6 AM to 3 PM Pacific Time.&#xA0;For more ways to connect, join our online learning community, <a href="https://academy.menagerieflower.com/">The Menagerie Academy</a>. As a member, you&apos;ll have the opportunity to ask Felicia your rose care questions weekly, enter to win 1:1 coaching calls with Felicia, and access exclusive content to help your roses thrive.&#xA0;

We're excited to hear from you! For 24/7 support, visit our Help Center or click the chat icon in the bottom right corner. If you need personalized assistance, please reach out via email through our Contact Us page. Please note that our inbox is moni

How can I contact you?

OUR FARM

Why is Menagerie closing retail sales?

When is the last day to place a retail order?

Can I place an order for pickup before retail closes?

When is the last day for local pickup?

What is the return policy during the retail closing period?

When do retail purchases become final sale?

What is the deadline to use gift cards and store credit?

Will Menagerie still offer opportunities for rose growing education?

Where can I find information about a product I previously purchased?

How can I stay updated on future Menagerie offerings?

Where can I purchase bare root roses, potted roses, and tulip bulbs?

RETAIL CLOSURE

Where is your farm located?

Do you offer farm tours?

Do you have photo or location shoots at your farm?

Can I rent your farm for weddings or events?

Can I receive updates on farm offerings?

Can I contact you by mail?

What is the Menagerie Academy?

THE MENAGERIE ACADEMY

What is a bare root rose?

What is my growing zone?

What are rose grades?

What is the difference between an own root and grafted rose?

Grafted or own root roses - which one should I choose?

What bare root rose varieties are best for my growing zone?

Variety Selection

What should I do when my bare root rose arrives?

My rose is dirty or moldy. What should I do?

My rose has red and/or white shoots. What should I do?

My rose has stripes down its canes. What should I do?

My rose has dark spots and/or thorns. What should I do?

My rose has broken canes and/or roots. What should I do?

My rose has bumps and/or growth on the roots. Is it diseased?

My bare root rose is small. Did I receive the correct grade?

Why is my own root rose smaller than my grafted rose?

I'm not ready to plant. Can I store my bare root rose?

How do I heel in my bare root rose?

Does my bare root rose have gall?

Unboxing, Inspection & Storage

What are the planting and care instructions for my bare root rose?

When should I plant my bare root rose?

What are your recommended shipping/planting dates by growing zone?

What are Felicia's favorite tools and supplies for growing bare root roses?

What mistakes should I avoid when planting my bare root rose?

Where should I plant my bare root rose?

How much sunlight do bare root roses need?

Should I test my soil prior to planting bare root roses?

Can I plant my bare root rose in a pot?

Should I start bare root roses in pots or plant them directly in the ground?

How do I choose a pot or container for my bare root rose?

Should I trim my bare root rose before planting?

Should I soak the roots of my bare root rose before planting?

Should I soak my bare roots before or after heeling in?

How deep and wide should I dig the planting hole for my bare root rose?

Can I plant my bare root rose in the rain?

Can I amend the soil when planting my bare root rose?

What is the proper spacing for planting bare root roses?

Planting

I need advice on caring for my bare root rose.

What should I expect from first-year bare root roses?

Why is one of my bare root roses progressing differently than others in my garden?

Why are the ends of my canes turning black/brown?

How much should I water my bare root rose?

Should I fertilize my bare root rose?

When should I fertilize my first-year bare root rose?

My bare root rose has red feather-like growth coming out of the canes. Is this normal?

My blooms looks different from photos online. Did I receive the wrong variety?

What's wrong with my bare root rose?

Is my bare root rose dead?

Care

BARE ROOT ROSES

What are the planting and care instructions for my potted rose?

What are your favorite tools and supplies for growing roses?

I need advice on growing and caring for my potted rose.

Planting & Care

POTTED ROSES

What are the storing, planting and care instructions for my pre-cooled tulip bulbs?

What are Felicia's favorite tools and supplies for growing tulips?

I live in a colder region (Zone 6-3). Can I plant pre-cooled tulip bulbs?

When should I plant pre-cooled tulip bulbs?

Where should I plant my tulip bulbs?

What type of soil should I use for planting tulip bulbs?

My ground is frozen. Can I still plant my tulip bulbs?

How do I plant my tulip bulbs in the garden?

How do I plant tulip bulbs in a trench?

How do I plant my tulip bulbs in a pot or container?

What pot or container should I use to plant tulip tulbs?

How do I plant my tulip bulbs in a raised bed?

When will my tulip bulbs sprout or bloom?

How do I care for my tulip bulbs after planting?

PRE-COOLED TULIP BULBS

How do I manage insect care in roses during the fall?

How I care for disease in roses during the fall season?

Should I shape prune roses in the fall?

How do I shape prune roses in the fall?

I'm expecting cold temperatures. Do I need to protect my roses?

How should I prepare my climbing roses for the dormant season in a non-snowy climate?

How can I contact you?Updated 9 hours ago